Thank you for choosing us to purchase stainless steel lunch boxes at www.steelbento.com. To ensure your satisfaction during the shopping process, here are our specific terms and conditions regarding refunds:
- Refund Policy
1.1 Refund Period
You have 14 days from the date you received the product to request a refund. Please make sure to contact us within this period.
1.2 Applicable Situations
We accept refunds in the following situations:
The product is damaged or missing during transportation.
Received the wrong product or the product does not match the order.
The product has quality problems during normal use.
- Refund Process
2.1 Apply for a Refund
If you meet the refund conditions, please contact us through our website customer service email or customer service phone, provide your order number and relevant evidence. Our customer service team will guide you through the refund application process.
2.2 Returning Products
After receiving confirmation of your refund application, you need to send the product back to the address we provide. All returned products must be in unused condition and sent in the original packaging. Please make sure to choose a courier service that can be tracked so that we can confirm that the item has been sent back.
- Refund Processing
3.1 Refund Method
Refunds will be processed after we receive and confirm the return. Refunds will be issued using the same payment method as your purchase and will usually take 2 business days to process.
3.2 Refund Fees
Please note that the original shipping costs and any applicable taxes may not be refunded. Please consult our customer service for details.
- Inapplicable Situations
The following situations are not applicable for refunds:
The product has been used or damaged (not due to transportation).
The refund application period (14 days) has expired.
Damage caused by improper use by individual customers.
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team. We will do our best to provide you with support and ensure a satisfactory shopping experience.
Thank you for your support and trust in our www.steelbento.com, we look forward to providing you with better service!